IT On-Site Support

Job description

ROLE HIGHLIGHTS: - IT On-Site Support - Location: Lisbon, Portugal - Department: IT Service & Operations - Reports to: CEO of ICEYE Portugal - Employment type: Permanent - Workplace model: 100% On-site (our office is located at Av. Defensores de Chaves 4, 1000-117 Lisboa) - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS Serving as an IT On-Site Support specialist, you will deliver direct, hands-on assistance to keep local team operations running smoothly. Working alongside a global IT team, you will manage local and global requests and route complex escalations to the appropriate team members. WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES - Provide responsive, friendly first-line desktop and hands-on IT support for local and global staff across macOS, Windows, and Linux workstations. - Manage local mobile phone subscriptions. - Set up, deploy, and physically maintain laptops, docking stations, monitors, printers, and meeting room AV equipment. - Support basic day-to-day hardware maintenance, workstation setups, and physical network patching on the manufacturing floor. - Assist with user onboarding and offboarding by imaging laptops and provisioning standard accounts using checklists. - Triage, resolve, and document local support tickets within Jira Service Management, escalating complex network or infrastructure issues to senior specialists. - Maintain accurate local hardware inventory, track asset movement, and help keep site IT documentation up to date. WHAT WE’RE LOOKING FOR Must haves: - 2+ years of practical IT support, desktop support, or service desk experience (or a completed vocational qualification / degree in IT or a related field). - Foundational troubleshooting skills across Windows and macOS, with basic comfort or strong curiosity to learn Linux fundamentals. - Practical experience assembling, cabling, and configuring desktop peripherals, monitors, and conference room tech. - Basic understanding of core networking concepts (TCP/IP, DHCP, DNS, Wi-Fi connectivity, and physical cable patching). - Working familiarity with cloud productivity suites such as Google Workspace or Microsoft 365. - Clear verbal and written English and Portuguese communication skills with a customer-focused, helpful attitude. Nice to haves: - Initial exposure to ticketing platforms like Jira Service Management. - Basic understanding of identity and access concepts (such as Okta or Active Directory). - Familiarity with or curiosity about manufacturing, lab, or cleanroom environments. - Basic knowledge of MDM tools such as Jamf or Omnissa Workspace ONE. Application Process - Talent Acquisition Screen (30 mins) - Practical & Scenario-based Technical Interview (45–60 mins) - Final Interview with Country Manager / Site Lead (30 mins)   WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take p