Question 1

How do I create a SpaceNexus account?

Accepted Answer

Visit the registration page and enter your email address and a password. You will receive a verification email to confirm your account. Once verified, you have immediate access to the free Explorer tier with core features including news feeds, satellite tracking, and mission countdowns.

Question 2

What is included in the free plan?

Accepted Answer

The free Explorer tier includes access to news feeds, satellite tracking, launch schedules, public company profiles, the space glossary, and community forums. You can explore most modules with a generous free allowance before upgrading.

Question 3

How do I navigate the platform?

Accepted Answer

Use the left sidebar or top navigation to browse modules grouped into Explore, Intelligence, Business, and Tools. The command palette (press Ctrl+K) provides instant search across all modules. The Getting Started guide walks you through each feature step by step.

Question 4

Can I use SpaceNexus on my phone?

Accepted Answer

Yes. SpaceNexus is a progressive web app (PWA) that works on any device. You can install it to your home screen for an app-like experience with push notifications, offline access, and swipe navigation. Native Android and iOS apps are also available.

Question 5

What subscription plans are available?

Accepted Answer

SpaceNexus offers three tiers: Explorer (free), Professional ($29/month), and Enterprise (custom pricing). Professional unlocks AI market analysis, custom alerts, data exports, and API access. Enterprise adds team management, dedicated support, and higher rate limits. Visit our pricing page for full details.

Question 6

How do I upgrade or downgrade my plan?

Accepted Answer

Go to Account Settings and select the Billing tab. You can upgrade instantly and your new features will activate immediately. Downgrades take effect at the end of your current billing period so you keep access to premium features until then.

Question 7

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from Account Settings under the Billing tab. Your premium features remain active until the end of the current billing period. No cancellation fees apply. Your data and saved watchlists are preserved if you decide to resubscribe later.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. Enterprise customers can also pay via invoice with net-30 terms. All payments are processed securely and encrypted end-to-end.

Question 9

How does the satellite tracker work?

Accepted Answer

The satellite tracker provides real-time orbital visualization of thousands of active satellites using TLE data from CelesTrak and Space-Track. You can search by name or NORAD ID, view orbital parameters, and monitor conjunction events. The 3D globe view shows live positions with ground tracks.

Question 10

Can I set alerts for specific satellites?

Accepted Answer

Yes. Navigate to the Alerts page and create a rule for satellite passes, conjunction warnings, or status changes. You can receive notifications via email or in-app. Professional users can also set up webhook integrations for programmatic delivery.

Question 11

How accurate is the tracking data?

Accepted Answer

Orbital data is sourced from CelesTrak and the 18th Space Defense Squadron catalog. TLE data is updated multiple times daily. Position accuracy depends on TLE age and orbital perturbations but is generally within a few kilometers for recently updated objects.

Question 12

What market data is available on SpaceNexus?

Accepted Answer

SpaceNexus provides market intelligence across 15+ segments including launch services, satellite communications, Earth observation, and in-space manufacturing. Data includes funding rounds, M&A activity, government contract awards, executive moves, and AI-powered trend analysis.

Question 13

How do I set up price or market alerts?

Accepted Answer

Go to the Alerts page and select Market Intelligence as the alert type. You can create rules for funding announcements, company news, sector price movements, and regulatory changes. Alerts are delivered via email or in-app notification within minutes of detection.

Question 14

How do I read the market dashboards?

Accepted Answer

Each dashboard shows key metrics at the top (total market size, funding volume, deal count) followed by interactive charts and tables. Use the time range selector to adjust the period. Click any data point to drill down into the underlying deals or events. The AI Insights panel highlights notable trends.

Question 15

How fresh is the data on SpaceNexus?

Accepted Answer

Data freshness varies by type. News feeds refresh every few minutes via automated cron jobs. Satellite positions update in near real-time. Launch schedules are updated as soon as providers announce changes. Market intelligence and company profiles are refreshed daily.

Question 16

How do I get API access?

Accepted Answer

API access is available on the Professional and Enterprise tiers. Navigate to the Developer Portal to generate your API key. The REST API provides endpoints for satellite data, launch schedules, company profiles, market intelligence, and news feeds with versioned endpoints and JSON responses.

Question 17

What are the API rate limits?

Accepted Answer

Professional plan users get 1,000 requests per hour. Enterprise customers receive higher rate limits based on their contract. All responses include rate limit headers so you can monitor usage. If you need higher limits, contact our sales team to discuss Enterprise options.

Question 18

What data sources does SpaceNexus aggregate?

Accepted Answer

We aggregate data from over 50 authoritative sources including NASA, ESA, NOAA, FAA, FCC, the U.S. Space Force, CelesTrak, Space-Track, SEC filings, SAM.gov procurement records, and industry databases. News comes from 53 RSS feeds and 39 blog sources.

Question 19

How do I contact SpaceNexus support?

Accepted Answer

You can reach us via the Contact page, or email us directly at support@spacenexus.us. Enterprise customers have access to priority support with a dedicated account manager. We aim to respond within 24 hours on business days.

Question 20

Is there live chat support?

Accepted Answer

Enterprise customers receive live chat support during business hours (9 AM - 6 PM ET, Monday through Friday). All users can submit support requests through the contact form or via email, and we respond as quickly as possible.

Question 21

How do I report a bug or request a feature?

Accepted Answer

Use the "Send Feedback" option in the navigation menu or visit the Contact page. You can also submit feature requests in the Community Forums where other users can upvote ideas. We review all feedback and prioritize based on community impact.

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