Frequently Asked Questions

SpaceNexus is a comprehensive platform for space industry intelligence. We provide real-time data, market analysis, mission tracking, regulatory updates, and business opportunities for professionals working in or following the space sector.

SpaceNexus serves a wide range of users including aerospace engineers, space investors, industry analysts, regulatory professionals, journalists, researchers, and space enthusiasts. Our platform scales from free access for casual users to enterprise solutions for organizations.

Yes! SpaceNexus offers a free Enthusiast tier that gives you access to core features including news feeds, basic mission tracking, and public data. Premium tiers (Professional and Enterprise) unlock advanced analytics, AI-powered insights, export capabilities, and priority support.

Our data is updated continuously. News feeds refresh every few minutes, launch schedules are updated in real-time, and market data is refreshed throughout trading hours. Historical data and regulatory information are updated as new information becomes available.

Yes, with appropriate licensing. Free tier users can use the platform for personal and educational purposes. Professional and Enterprise subscribers have commercial usage rights. Please review our Terms of Service or contact our sales team for specific licensing questions.

Currently, SpaceNexus is optimized as a responsive web application that works great on mobile devices. A dedicated mobile app is on our roadmap. Subscribe to our newsletter to be notified when it launches.

Click the "Get Started" or "Sign Up" button on our homepage. You can register with your email address and create a password. After registration, you will have access to the free Enthusiast tier immediately.

Log into your account and navigate to the Pricing page. Select the plan that best fits your needs and follow the checkout process. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your billing cycle.

Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period. We do not offer refunds for partial months, but you will not be charged again after cancellation.

Click "Forgot Password" on the login page and enter your email address. We will send you a secure link to reset your password. The link expires after 24 hours for security purposes.

Yes, you can update your email address from your account settings. You will need to verify the new email address before the change takes effect. Your login credentials will be updated automatically.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Enterprise customers can also pay by invoice. All payments are processed securely through Stripe.

To delete your account, please contact our support team through the Contact page. We will process your request within 30 days. Please note that account deletion is permanent and cannot be undone.

We aggregate data from multiple authoritative sources including NASA, ESA, SpaceX, official regulatory bodies (FAA, FCC), financial markets, industry publications, and our own research team. All sources are verified for accuracy and reliability.

Professional and Enterprise subscribers can export data in CSV, JSON, and PDF formats. Export capabilities vary by module - check the specific module documentation for details. Free tier users have limited export functionality.

We strive for maximum accuracy, but launch schedules are subject to change by launch providers. We update our data as soon as schedule changes are announced. For mission-critical decisions, always verify with official sources.

Yes, Enterprise subscribers have access to our REST API for programmatic data access. The API includes rate limiting and requires authentication. Contact our sales team for API documentation and pricing.

Historical data availability varies by data type. Launch data goes back to the beginning of the space age. Market data typically covers 5+ years. News archives extend back 2+ years. Some specialized datasets may have different coverage periods.

Absolutely! We welcome feature requests and data suggestions. Use the "Request Feature" option in the navigation menu or contact us directly. Enterprise customers receive priority consideration for custom data requests.

SpaceNexus supports the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser updated for the best experience. Some advanced visualization features may require WebGL support.

Slow loading can be caused by your internet connection, browser extensions, or heavy data visualizations. Try clearing your browser cache, disabling extensions, or using a wired connection. If problems persist, contact our support team.

Please use the "Report Issue" option in the navigation menu or contact us through the Contact page. Include details about what you were doing, the expected behavior, and any error messages. Screenshots are very helpful.

Yes, we take security seriously. All data is transmitted over HTTPS encryption. We use industry-standard security practices including secure authentication, regular security audits, and encrypted data storage.

SSO is available for Enterprise customers. We support SAML 2.0 and OAuth integrations with major identity providers including Okta, Azure AD, and Google Workspace. Contact our sales team to configure SSO for your organization.

The process varies by browser. Generally, go to your browser settings, find the Privacy or History section, and select the option to clear browsing data. Make sure to select cached images and files. Note that this will log you out of SpaceNexus.

Yes! Professional and Enterprise users can customize their dashboards by adding, removing, and rearranging modules. Click the customize icon on any dashboard to enter edit mode. Free tier users have access to a fixed set of modules.

SpaceNexus is a web-based platform that requires a modern browser and stable internet connection. For optimal performance, we recommend at least 4GB RAM and a screen resolution of 1280x720 or higher. 3D visualizations benefit from a dedicated graphics card.