Workplace Operations Associate

Job description

About Northwood: Northwood is a modern space infrastructure company bringing the benefits of space to the masses through advanced communications technology. We are building a global network of phased array ground stations that enable real-time, reliable communication for satellite missions such as national security, global connectivity, and disaster response. With a vertically integrated approach, Northwood designs, builds, and rapidly deploys scalable systems that power the next generation of space missions. If you like solving complex challenges and seeing your work deployed around the world with real impact, Northwood is the place to do it. Role: The Workplace Operations Associate will ensure our manufacturing and workplace spaces are organized, functional, and ready for daily use. In this hands-on role, you will coordinate maintenance requests, support service providers, and respond to facility needs across production areas, the machine shop, inventory space, and offices. You will work with teams across the company to resolve issues promptly and help improve facility processes as we scale into full production. Responsibilities: - Respond to facility requests, troubleshoot routine issues, and coordinate repairs or escalate needs to the appropriate internal team or service provider. - Support daily operations across production lines, the machine shop, inventory areas, and office space, helping minimize disruptions to work. - Track preventive maintenance, inspections, work orders, and facility records to help keep the site operating reliably. - Coordinate on-site vendors and contractors, including scheduling visits, arranging access, and following up on completed work. - Help maintain organized, functional shared spaces and support changes to layouts, equipment placement, and employee work areas. - Identify recurring issues and suggest improvements to facility processes, service schedules, and the employee workplace experience. Basic Qualifications: - 2+ years of experience in facilities, workplace operations, property operations, or a related role. - Experience coordinating maintenance requests, service providers, or day-to-day operations in a busy facility. - Strong organizational skills and attention to detail, including the ability to track multiple requests through completion. - Clear communication skills and a practical, service-oriented approach to working with employees, vendors, and cross-functional teams. Preferred Qualifications: - Experience in a manufacturing, warehouse, laboratory, or other equipment-intensive environment. - Familiarity with building systems, preventive maintenance, or facility work order software. - Experience supporting a growing team or a facility with both production and office space. - Experience coordinating space changes, equipment installations, or facility improvement projects. Additional Information: If you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Northwood Space is an Equal Opportunity Employer; employment with Northwood Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.