IT Administrator

Job description

Wanna join the adventure? Loft's mission is to make space simple for organizations and Loft's IT’s mission is to make work simple for employees. We are looking for an experienced IT Professional to join us in our Golden, Colorado office. Working with the international IT team, you will be involved in activities across all our offices, but you will be the person on the ground for any Golden based support issues.  The IT Administrator will focus most of their time on end user support and onboarding as well as working on other IT projects to build Loft. We are looking for someone who is passionate about technology and intrinsically knows how good IT enables a business. The ideal applicant will be someone with strong user support skills who is looking to level up their career.  *Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other marginalized people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions.  We strongly encourage you to apply, even if you don’t ‘check all the boxes. About the Role: Your time will be split across four main areas: Operational Support, Onboarding & Application Administration, Documentation, and AV support. Operational Support (50%) : The IT program at Loft is designed to empower our users to do their best work. Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades, application permissions, printers, etc. Pick up, support, and close support tickets in our IT service desk, escalating out of scope tickets when needed Support clean room and lab operations (network setup, environmental controls, specialized hardware) Help colleagues with the procurement of new software tools and IT equipment Support the IT team during investigatory and regulatory audits Onboarding & Application Administration (25%) : Keep Loft running smoothly. Work with our People Team to run employee onboarding across all offices, and be the on-site IT contact for all Golden new hires Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling (Fleet) Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, O365, Slack, Atlassian, etc.) Documentation (15%) : At Loft, documentation is as important as completing the task. Document new and existing projects / systems With direction from IT leadership, maintain and update IT’s internal doc repos (how-tos, IT policy, etc.) Facilities Care (10%) : Join the team in charge of taking care of our Colorado offices. Provide assistance and perform break/fix work for AV conference rooms Assist in network upgrades / expansion efforts Must Haves: 3+ years of hands on IT support experience following industry best practices Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language Attention to detail and experience running onboarding procedures Experience with internal corporate networking (DNS, VPN, VLANs) Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365) Based in (or able to relocate to) the Golden, CO area; this is an on site role Nice to Haves: Experience with Okta administration Knowledge of Atlassian products (Jira, Confluence), especially Jira administration Experience automating repetitive tasks with AI tools Experience using or supporting Linux as a desktop operating system Working knowledge of industry security practices Some of Our Awesome Benefits: 100% company-paid medical, dental, and vision insurance option for employees and dependents Flexible Spending ( FSA ) and Health Savings ( HSA ) Accounts offered with an employer contribution to the HSA 100% employer paid Life, AD&D , Short-Term, and Long-Term Disability insurance Flexible Time Off policy for vacation and sick leave, and 12 paid holidays 401(k) plan and equity options Daily catered lunches and snacks in office International exposure to our team in France Fully paid parental leave; 14 weeks for birthing parent and 10 weeks for non-birthing parent Carrot Fertility provides comprehensive, inclusive fertility healthcare and family-forming benefits with financial support Off-sites and many social events and celebrations Relocation assistance when applicable Who We Are Loft Orbital builds “shareable” satellites, providing a fast & simple path to orbit for organizations that require access to space. Powered by our hardware & software products, we operate satellites, fly customer payloads onboard, and handle entire missions from end to end - significantly reducing the lead-time and risk of a traditional space mission. Our standard interface enables us to fly multiple customer payloads on the same satellite, with capabilities such as earth imagery, weather & climate /science data collection, IoT connectivity, in-orbit demonstrations, and national security missions. Our customers trust us to manage their space infrastructure, so they can focus on what matters most to them: operating their mission and collecting their data. At Loft, you’ll be given the autonomy and ownership to solve significant challenges, but with a close-knit and supportive team at your back. We believe that diversity and community are the foundation of an open culture. We are committed to hiring the best people regardless of background and make their time at Loft the most fulfilling period of their career. We value kind, supportive and team-oriented collaborators. It is also crucial for us that you are a problem solver and a great communicator. As our team is international, you will need strong English skills to better collaborate, easily communicate complex ideas and convey important messages. With 3 satellites on-orbit and a wave of exciting missions launching soon, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France. As an international company your resume will be reviewed by people across our offices so please attach a copy in English.  *Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented people tend to only apply when they meet 100% of the qualifications. At Loft, we value respectful debate and people who aren’t afraid to challenge assumptions.  We strongly encourage you to apply, even if you don’t check all the boxes. Who We Are Loft: Space Made Simple.  Founded in 2017, Loft provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit. We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, national security missions, and more. Leveraging our existing space infrastructure and an extensive inventory of satellite buses, Loft is reducing years-long integration and launch timelines to months. With more than 30 missions flown, Loft’s flight heritage and proven technologies enable customers to focus on their mission objectives. With a growing fleet on track to reach 30 satellites by 2027, we are scaling up quickly across our offices in San Francisco, CA | Golden, CO | and Toulouse, France to meet accelerating demand for space infrastructure. As an international company your resume will be reviewed by people across our offices so please attach a copy in English.