Hospitality Specialist (Starbase)

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. HOSPITALITY SPECIALIST The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Specialist enhances the overall guest experience across one or more of our food service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The specialist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Hospitality Specialist supports SpaceX’s mission by upholding exemplary, professional, and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards. RESPONSIBILITIES: Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction Support the setup, execution and breakdown of services/events including workstations, surrounding areas, dining, work, and storage spaces, ensuring safety and organization Collaborate with a team to meet time and quality standards set by leadership while working with urgency Assist in organization, cleaning and maintenance on departmental tools, equipment, and food service areas Complete daily record keeping, tasks, and opening/closing checklists Interact professionally with guests, supervisors, and co-workers Engage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs and exceeding expectations Maintain proper safety guidelines and food safety/sanitation practices Understand and participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed BASIC QUALIFICATIONS: High school diploma or equivalency certificate 4+ years of food service experience in customer service role PREFERRED SKILLS AND EXPERIENCE: 2+ years of leadership experience 7+ years of food service experience in customer service role Self-motivated and takes initiative in a dynamic, fast-paced environment Previous work experience in a high-volume output environment Previous work experience in team settings Excellent interpersonal, oral, and written communication skills Excellent time management skills Advanced understanding of food safety and sanitation practices Basic computer skills (Microsoft Office primarily) Advanced knowledge with allergen identification and dietary restrictions Advanced knowledge of food ingredients, preparations, and styles Advanced beverage knowledge including proper wine service Advanced knowledge of service styles and expectations Experience in all areas of restaurant and event service including serving, bartending, and porting Demonstrated excellence in guest service skills: reliable, consistent, informative, pleasant ADDITIONAL REQUIREMENTS: Must be willing to travel to various SpaceX locations for mission critical projects Valid state issued driver's license Must be able to work all shifts and available for overtime, weekends and holiday(s) as needed Must have or obtain TX Food Handlers card and TABC certification (training provided internally as needed) Stand: Up to 10 hours per day Sit: Up to 1 hour Push/Pull: Up to 50lbs. (unassisted) 30 minutes to 1 hour per day Overhead reach: Up to 1 hour per day Walk: Up to 10 hours per day Lift/Carry: Up to 25lbs. (unassisted) 30 minutes to 1 hour per day Climb (ladder/stairs): Up to 1 hour per day Kneel/Crouch: Up to 3 hours per day Upper body twist: Up to 3 hours per day Ability to work in temperatures over 80 degrees up to 3 hours per day Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review ITAR REQUIREMENTS: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com .