IT Service Delivery Technician (AI&T)

Job description

The IT Service Delivery Technician (AI&T) at Impulse provides first-line IT support and hands-on infrastructure support for assembly, integration, and test operations. This role resolves complex issues across endpoints, infrastructure, and test environments while ensuring operational readiness and reliability of systems used in integration and test activities. The Technician operates in the Tier-1 support category, working closely with infrastructure and engineering teams and plays a key role in supporting live test operations and improving service delivery processes. Support test infrastructure such as fiber and copper connections, networking hardware, and final mile connections to endpoints Maintain and troubleshoot networking equipment and support infrastructure, such as UPS batteries, rack power distribution, networking equipment, etc. Image, deploy, sustain and upgrade Linux and Windows based workstations Prepare and troubleshoot Linux and Windows based operator terminals. Prioritize response to critical issues affecting test cart operations Partner with infrastructure and engineering teams to troubleshoot related operational issues • Ensure system and facility availability and performance throughout AI&T footprint. Traffic, triage, and solve tickets in a timely manner in accordance with established SLA’s Maintain internal knowledge base and documentation 1+ years of enterprise IT support or service delivery experience Strong troubleshooting across endpoint systems, identity services, and enterprise platforms Experience diagnosing network connectivity and hardware related issues Experience working with IT service management platforms such as Zendesk or Jira Ability to troubleshoot issues spanning multiple technology domains