Week in Space Data, every Friday.
Help with your SpaceNexus account, subscriptions and the SpaceNexus apps for iPhone, iPad and Android.
Use the contact form or email support@spacenexus.us. A person reads every message. Tell us which device and app version you use if the question is about an app.
Everything free on SpaceNexus stays free. Professional and SpaceNexus Research are subscriptions, and each one belongs to your SpaceNexus account, so it works on the website and in the apps wherever you sign in.
Manage it from My Desk, Subscriptions and services: change your card, see invoices, or cancel. The terms for website subscriptions, including the SpaceNexus Research refund, are in our Terms of Service.
Manage your plan from the account you subscribed with.
Bought a subscription in the app on another phone, or reinstalled the app? Sign in to the same SpaceNexus account, open Plans (the pricing page) in the app and tap Restore Purchases. Use the same Apple ID or Google account that made the purchase. Your plan switches on within a minute or two.
Deletion is immediate and permanent: your profile, preferences, watchlists, alerts, API keys and saved work are removed. You can download a copy of your data first from the same page.
A subscription bought through the App Store or Google Play is not cancelled by deleting your account. Cancel it in the store first, as described above, or it keeps renewing. A subscription bought on the website is cancelled when the account is deleted. If you signed in with Apple, deleting the account also revokes the sign-in we hold from Apple.
How the website and the apps handle your data is in our Privacy Policy (see Mobile Apps) and on Data Safety.