Customer Success Manager (D&I - South Korea)

Job description

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role As a Customer Success Manager for South Korea, you will be responsible for managing and expanding strategic relationships with military and governmental agencies across South Korea. Your mission is to serve as a trusted advisor and primary point of contact throughout the customer lifecycle, driving adoption, retention, and measurable mission impact through Planet's satellite imagery and geospatial intelligence solutions. The ideal candidate brings direct experience working with the South Korean military and/or government intelligence agencies, combined with hands-on operational experience utilizing satellite imagery, remote sensing, or geospatial data to support intelligence missions, operational planning, and mission-critical decision-making. You understand how intelligence data is collected, analyzed, and applied in operational environments, and can translate those experiences into meaningful customer outcomes. You also possess the ability to navigate complex government structures, procurement processes, and interagency relationships, connecting stakeholders across ministries to expand the adoption and impact of Planet's solutions. This is a full-time, remote position based in South Korea. Impact You'll Own Strategic Relationship Management: Serve as the primary point of contact and trusted advisor for high-stakes military and governmental customers. Build and maintain relationships across senior leadership, intelligence professionals, operational teams, and technical stakeholders to foster long-term partnerships centered on customer value and mission success. Operational Workflow Integration: Partner with customers to understand their intelligence requirements, operational priorities, and existing geospatial workflows. Leverage your understanding of satellite imagery, remote sensing, and geospatial intelligence applications to help customers integrate Planet's data and solutions into real-world defense, intelligence, and government operations. Government & Interagency Engagement: Navigate the complexities of South Korean military and government structures, identifying key decision-makers and stakeholders across relevant ministries and agencies. Build connections and facilitate collaboration across organizations to drive broader adoption and integration of Planet's platform. Customer Retention & Expansion: Own the customer relationship throughout the contract lifecycle, supporting renewals, identifying expansion opportunities, and demonstrating the ongoing value of Planet's solutions. Proactively identify new mission requirements and use cases that create opportunities to deepen existing partnerships and expand adoption. Mission Success & Value Creation: Develop and execute strategic customer success plans that translate mission requirements into measurable outcomes. Establish clear success metrics and KPIs that demonstrate the operational value of Planet's solutions, helping customers communicate mission impact and value to their leadership. Customer Advocacy & Internal Partnership: Act as the internal voice of South Korean military and government customers, partnering closely with Sales, Product, Engineering, and other internal teams to communicate regional requirements, surface customer insights, and influence product development and go-to-market strategies. What You Bring 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies. You understand the nuances of government structures, procurement processes, and bureaucratic decision-making. Active armed forces reserve member or military veteran with experience in a relevant intelligence role, ideally supporting defense, military intelligence, or national security missions. Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data to support intelligence analysis, operational planning, or mission execution. You understand how these capabilities are applied to real-world intelligence and defense requirements. Bachelor's degree in a relevant field. Ability to build relationships across government ministries and agencies while engaging effectively with both senior officials and technical end-users. Exceptional negotiation, communication, and presentation skills, with the ability to translate complex technical capabilities and intelligence requirements into strategic mission outcomes. Ability to work independently in a remote environment while maintaining strong engagement with a global team. You are proactive, adaptable, and capable of managing competing priorities in a dynamic environment. Excellent verbal and written communication skills in Korean. Professional working proficiency in English, the language of the company. Willingness to travel as needed to support customer relationships and mission requirements. What Makes You Stand Out Previous Account Management or Customer Success experience supporting South Korean military, defense, or government customers. Deep understanding of South Korean defense and intelligence organizations, government procurement processes, and key national security initiatives. Experience supporting intelligence operations, defense modernization, border security, disaster response, or other mission-critical government initiatives. Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine. Experience translating operational intelligence requirements into technology adoption, workflow improvements, or measurable customer outcomes. Application Deadline 11:45p / 23:45 CET on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to. Benefits While Working at Planet These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. Paid time off including vacation, holidays and company-wide days off Employee Wellness Program Home Office Reimbursement Monthly Phone and Internet Reimbursement Tuition Reimbursement and access to LinkedIn Learning Equity Volunteering Paid Time Off This role is eligible for commission. #LI-REMOTE San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights. Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you. Privacy Policy : By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants , and hereby consent to the collection, processing, use, and storage of my personal information as described therein. Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe , and hereby consent to the collection, processing, use, and storage of my personal information as described therein. AI in Our Interviewing Process : Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy. Candidate AI Policy : Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions . If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.