Strategic Account Manager, U.S. Federal

Job description

We are seeking a Strategic Account Manager to manage and grow some of Spire's most important U.S. Federal Government and defense customer relationships. This is a senior customer-facing role responsible for the post-award commercial success of key federal accounts. The Strategic Account Manager serves as the primary commercial relationship owner throughout the life of a contract, overseeing customer engagement, contract administration, financial performance, renewals, and account growth activities. The role spans Department of Defense, Intelligence Community, civilian agency, and defense contractor customers and requires a professional who can build trusted relationships across program offices, acquisition organizations, and mission stakeholders while ensuring Spire delivers a strong customer experience. The Strategic Account Manager works in close partnership with Delivery Project Managers and engineering teams responsible for technical execution and program delivery. While delivery teams own execution, the Strategic Account Manager owns the commercial relationship, customer engagement strategy, and overall health of the account. Why Spire: Spire operates at the intersection of space, data, analytics, and national security. Our satellite constellation and proprietary analytics platform deliver mission-critical insights across weather, maritime, aviation, intelligence, and defense applications. As demand for commercial space-based capabilities continues to grow across government markets, this role provides the opportunity to work directly with mission-focused customers while helping shape the long-term growth of Spire's federal business. Scope of Responsibility: Strategic Account Management Serve as the primary commercial relationship owner for an assigned portfolio of U.S. Federal Government, defense, intelligence, and prime contractor accounts. Develop trusted relationships with program managers, contracting officers, CORs, acquisition professionals, and senior mission stakeholders. Maintain deep understanding of customer priorities, mission objectives, funding environments, and program roadmaps. Represent Spire in customer engagements, program reviews, technical exchanges, and executive-level discussions across classified and unclassified environments. Develop and maintain strategic account plans that support customer success, retention, and long-term growth. Contract & Commercial Management Own the commercial health and performance of assigned contracts throughout the customer lifecycle. Partner with Finance, Contracts, and Program teams to support invoicing, payment milestones, contract modifications, option exercises, and scope changes. Monitor contractual obligations, identify potential risks, and proactively drive resolution to protect customer relationships and program outcomes. Support renewal and recompete strategies by coordinating early engagement and long-term account planning activities. Customer Growth & Expansion Identify opportunities to expand customer adoption of Spire's data, analytics, and space-based solutions. Develop account growth strategies that align customer mission requirements with Spire capabilities. Collaborate with Business Development and Federal Sales teams to support expansion opportunities within existing accounts. Contribute customer insights, stakeholder intelligence, and strategic guidance during pursuit and proposal activities. Cross-Functional Leadership Partner closely with Delivery Project Managers, engineering teams, and technical stakeholders to maintain visibility into program status and customer priorities. Advocate for customer needs internally and ensure customer expectations are understood across delivery teams. Coordinate customer communications and engagement strategies throughout the program lifecycle. Escalate commercial or relationship risks when necessary and help drive successful resolution. Qualifications: Required 8+ years of experience in account management, program management, customer success, business development, or related customer-facing roles supporting U.S. Federal Government customers. Demonstrated experience managing strategic customer relationships in defense, intelligence, civilian agency, or government technology environments. Working knowledge of federal acquisition processes, contracting vehicles, FAR/DFARS, and government procurement practices. Experience managing complex customer engagements involving technical services, software, data, analytics, or mission-focused solutions. Ability to operate effectively across both classified and unclassified customer environments. Familiarity with satellite, space, geospatial, GEOINT, weather, maritime, aviation, or related national security technology sectors. Experience identifying and closing account expansion, renewal, or upsell opportunities within government programs. Experience working with both government customers and federal systems integrators. Who Tends to Succeed in This Role Successful candidates are relationship-driven professionals who combine strong customer engagement skills with commercial discipline and strategic thinking. They are comfortable navigating complex government organizations, managing multiple stakeholders, and balancing customer advocacy with business objectives. They thrive in collaborative environments, build credibility quickly, and excel at developing long-term partnerships that create value for both customers and the business. Logistics: Location: Tysons Corner, Virginia Travel: Travel as required for customer meetings, program reviews, classified engagements, industry events, and partner activities. Clearance: Active Secret clearance required. Top Secret or TS/SCI clearance strongly preferred. Candidates must be U.S. citizens and able to maintain clearance eligibility throughout employment. Spire operates a hybrid work model, and this position will require you to work a minimum of three days per week in the office. Access to US export-controlled software and/or technology may be required for this role. If needed, Spire will arrange the necessary licenses—this is not something candidates need to have before applying. #LI-RK1 Global Perks 🛰️ Name Your Satellite Program (NYSP) 🚀 Launch Attendance 🌴 Generous Time Off Policy 🎓 Education Assistance Program 🥰 Employee Assistance Program (EAP) 📈 Employee Stock Purchase Program (ESPP) 👣 Family Leave 💪 Fitness Reimbursement 🧡 Employee Referral Program 🍉 Healthy snacks & beverages in every office About Spire We improve life on Earth with data from space. Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure includes a global ground station network and 24/7 operations that provide real-time global coverage of every point on Earth. Spire is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. To help maintain a safe and secure workplace for Spire employees, all candidates who receive a conditional offer will be required to complete a background check . This may include criminal history and employment verification. Please take a moment to review Spire's Global Data Privacy Notice for Employees, Contractors, Candidates and Visitors , as well as Spire's Privacy Policy. Kindly be advised that communication regarding your application may come from @spire.com, @recruiting.spire.com, or from Candidate.fyi (our scheduling tool).